Frequently Asked Questions (FAQ)

Is lye included in your soap-making process?

To make cold processed soap, we must combine oils with sodium hydroxide (lye) to cause a chemical reaction called saponification. Once the saponification process is complete, the lye and oil have changed into soap and glycerin. No lye will be present in the finished product. 

Do you offer international shipping options?

No, we only ship within the United States.

 

Is it possible for me to have a product gift-wrapped and shipped to a different address other than my own?

We do not offer an option to gift wrap our products and ship to a different address other than the customer's. We are looking into other ways to provide that option to our customers in the future.

Could you provide some information on how your website determines the shipping cost?

Do you make custom soaps?

No

 

Do you offer local delivery?

No

Why does my soap have white spots or lumps?

The white spots and lumps are bubbles caused by the stick blender that we use to blend our lye and oils together.  

I do not like the fragrance in the soap that I have purchased. Can I return or exchange the soap?

We do not accept returns or exchanges. Soap is a personal product; even if a customer did not open the package, we cannot resell the soap. We ask that each customer read the description of our products before purchase. You can find more information concerning returns and exchanges under our refund policy.

What can I do if the soap that I have purchased causes skin irritation?

As with any soap or cosmetic product, please discontinue use if skin irritation occurs and consult a physician.

If you have any questions or would like more information on our products, please contact us by using the chat option on our website or by sending an email to info@clsoapery.com. Our response time is typically 24 to 48 hours.